{"id":6834,"date":"2020-02-17T13:46:19","date_gmt":"2020-02-17T16:46:19","guid":{"rendered":"https:\/\/www.observatorioturismo.mg.gov.br\/?p=6834"},"modified":"2020-09-10T10:30:45","modified_gmt":"2020-09-10T13:30:45","slug":"hospitalidade-e-os-processos-de-gestao-de-pessoas-e-servicos-em-meios-de-hospedagem-estudo-de-caso-de-um-hotel-de-ouro-preto-mg","status":"publish","type":"post","link":"https:\/\/www.observatorioturismo.mg.gov.br\/?p=6834","title":{"rendered":"Hospitalidade e os processos de gest\u00e3o de pessoas e servi\u00e7os em meios de hospedagem: Estudo de caso de um Hotel de Ouro Preto &#8211; MG"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6834\" class=\"elementor elementor-6834\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-157b05a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"157b05a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f7ca87\" data-id=\"4f7ca87\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a3c03a elementor-widget elementor-widget-spacer\" data-id=\"8a3c03a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cf681e1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cf681e1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9e90a3b\" data-id=\"9e90a3b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3de514d elementor-widget elementor-widget-image-box\" data-id=\"3de514d\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Hospitalidade e os processos de gest\u00e3o de pessoas e servi\u00e7os em meios de hospedagem: Estudo de caso de um Hotel de Ouro Preto MG<\/h3><p class=\"elementor-image-box-description\">M\u00e1rcia Danielly Cavalcanti Silva, Kerley dos Santos Alves<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-38d382e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"38d382e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6edd854\" data-id=\"6edd854\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a38421e elementor-widget elementor-widget-text-editor\" data-id=\"a38421e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A hospitalidade nos servi\u00e7os \u00e9, pois a arte da valoriza\u00e7\u00e3o das rela\u00e7\u00f5es e atrav\u00e9s da pol\u00edtica de treinamento o desenvolvimento da humaniza\u00e7\u00e3o dos servi\u00e7os. Mas, muitas vezes o lado humano da hotelaria \u00e9 pouco visto se compararmos a sua import\u00e2ncia junto ao processo de fideliza\u00e7\u00e3o do h\u00f3spede nos hot\u00e9is. O presente artigo teve como objetivo conhecer o departamento de recursos humanos e identificar como a gest\u00e3o de pessoas \u00e9 desenvolvida em um meio de hospedagem, bem como, refletir a cerca da rela\u00e7\u00e3o: hospitalidade, gest\u00e3o de pessoas e eficaz presta\u00e7\u00e3o de servi\u00e7os em um hotel. A metodologia adotada foi um estudo de caso em um hotel em Ouro Preto-MG. Os resultados parciais obtidos apontam que as a\u00e7\u00f5es empreendidas pelo departamento de recursos humanos do meio de hospedagem pesquisado, estavam restritas as rotinas administrativas.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33c551f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33c551f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9a8b421\" data-id=\"9a8b421\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e121dc9 elementor-widget elementor-widget-image\" data-id=\"e121dc9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.dropbox.com\/s\/uavy4cmf9gp8cv7\/artigo%20hospitalidade%20hospedagem%20op_professora%20kerley.pdf?dl=0\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.observatorioturismo.mg.gov.br\/wp-content\/uploads\/elementor\/thumbs\/leia-mais-pvs5nhaxhsgrem4uwa9rsf0cpp3s2xli00l6zri5bo.png\" title=\"leia mais\" alt=\"leia mais\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Artigo para Download<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hospitalidade e os processos de gest\u00e3o de pessoas e servi\u00e7os em meios de hospedagem: Estudo de caso de um Hotel [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7454,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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